FAQ
Frequently asked questions
How does the reflective material work?
A reflective finish runs the full length of every collar and leash. It bounces light back towards its source, so headlights, streetlights and flashlights have something to catch when the light is poor.
What colourways do you make?
Midnight Black, Navy Blue, Racing Green and Burnt Orange, in the collar, the leash, and the matched set.
How do I choose the right size?
The collar is one size, adjustable 35.5–51 cm (14–20 in) around the neck. It fits medium to large dogs and is too large for toy breeds. To measure, wrap a soft tape measure around your dog’s neck where the collar sits and add two fingers of room.
The leash is adjustable from 3 ft to 6 ft: short for traffic and crowded sidewalks, full length for open ground.
If you are unsure, email Info@roamandrover.com before you order and we will help.
What does shipping cost?
Orders are packed and handed to Canada Post within 2–5 business days. Canada: $12.00 CAD flat rate. United States: standard international $19.90 CAD. Delivery time after that is Canada Post's own estimate, shown at checkout. See our Shipping & Returns page for full details.
Can I return an item?
We do not accept change-of-mind returns or exchanges, so please check colourway and sizing before you order. Email us if you are unsure. If your order arrives damaged, faulty or incorrect, contact us within 14 days of delivery and we will refund you in full at our cost. See our Shipping & Returns page.
How do I care for my gear?
Machine washable, air dry. Wipe hardware clean after wet or muddy walks.
Who are we?
Roam&Rover is an independent dog gear brand founded by Charles Steele and based in West Vancouver, British Columbia. Email Info@roamandrover.com and a real person answers within one business day.