FAQ

Frequently asked questions

How does the reflective material work?

A reflective weave runs the full length of every collar and leash. It bounces light back towards its source, so headlights, streetlights and flashlights have something to catch when the light is poor.

What colourways do you make?

Midnight Black, Navy Blue, Racing Green and Burnt Orange — in the collar, the leash, and the matched set.

How do I choose the right size?

Our collars are adjustable to fit a range of neck sizes. To measure, wrap a soft tape measure around your dog’s neck where the collar sits and add two fingers of room. If you are unsure or between sizes, email Info@roamandrover.com before you order and we will help.

What does shipping cost?

Orders ship from Canada within 1–2 business days. Canada: $12.00 CAD flat rate, free over $60.00 CAD. United States: standard international from $19.90 CAD, free over $100.00 CAD. See our Shipping & Returns page for full details.

What is your return policy?

Unused items in original condition can be returned within 30 days of delivery. See our Shipping & Returns page for how to start a return.

How do I care for my gear?

Machine washable, air dry. Wipe hardware clean after wet or muddy walks.