FAQ

Frequently asked questions

How does the reflective material work?

A high-visibility reflective weave runs the full length of every leash and collar, bouncing back headlights, streetlights, and flashlights so your dog is visible from over 100 feet away in low light.

How do I choose the right size?

Our collars are adjustable to fit a range of neck sizes. To measure, wrap a soft tape where the collar sits and add two fingers of room. [Exact size ranges to be confirmed.]

What is your shipping time?

Orders ship from Canada within 1–2 business days. Free shipping on orders over $60.

What is your return policy?

Unused items can be returned within 30 days. See our Shipping & Returns page for details.

How do I care for my gear?

Machine washable, air dry. Wipe hardware clean after wet or muddy walks.