Shipping & Returns

Shipping & returns

Where we ship

We ship from Canada to addresses in Canada and the United States. Orders are packed and handed to Canada Post within 2–5 business days.

Rates

Canada. Flat rate $12.00 CAD.

United States. Standard international $19.90 CAD.

Shipping rates are set in Canadian dollars. The amount you pay is the amount shown at checkout, in the currency shown at checkout. Any duties or import taxes on US orders are collected by the carrier from the recipient.

Delivery time

Delivery times are set by Canada Post and vary by destination. The estimate shown at checkout is Canada Post's, not ours, and we don't add to it. Every order ships with tracking and you will get the number by email when the parcel is handed over.

Returns

We do not accept change-of-mind returns or exchanges. Please check the sizing and length on the product page before you order. The collar is adjustable 35.5–51 cm (14–20 in) and the leash adjusts from 3 ft to 6 ft. Email Info@roamandrover.com if you are unsure. We would rather help you get it right the first time.

Damaged, faulty or incorrect items

If your order arrives damaged or faulty, or is not what you ordered, email Info@roamandrover.com within 14 days of delivery with your order number and a photo. We will refund you in full at our cost. Where we have stock we may offer a replacement instead, at your option. Nothing in this policy affects your rights under applicable consumer protection law.

Orders not received

If your order has not arrived, email Info@roamandrover.com with your order number and we will trace it with the carrier.