Refund policy
Last updated: 28 September 2026
All sales are final. We do not accept returns or exchanges for change of mind, incorrect sizing, or any other reason except as set out below. Please check the size guide on each product page before ordering.
If something is wrong with your order, we will make it right
We will replace or refund, at our cost, any item that is:
- damaged in transit
- defective in materials or workmanship
- not the item, colour or quantity you ordered
- materially different from how it is described on our site
Email Info@roamandrover.com within 14 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including original shipping, and we will cover any return postage.
Non-delivery
If we do not ship your order within 30 days of the date you place it, you may cancel and receive a full refund with no deduction, paid within 15 days of your cancellation. This applies whether or not the sale is final.
Faulty goods
Nothing in this policy limits your rights under the British Columbia Sale of Goods Act, the Business Practices and Consumer Protection Act, or any other consumer protection law that applies to you. Where the law gives you a right to a remedy, that right applies regardless of the final-sale terms above.
How refunds are paid
Approved refunds go back to the original payment method. Banks typically take 5–10 business days to post them.
Order changes and cancellations
Email us before your order ships and we will change or cancel it. Once an order is dispatched we cannot recall it.
Questions: Info@roamandrover.com